Effective communication is an invaluable skill for all aspects of our lives. For vacation rentals, it's the key way you interact with guests to improve their stay on your property.
Without the right communication with the host, guests may not enjoy themselves and will leave a bad review.
This is why we've gathered the top vacation rental communication tips down below. If you want your vacation rental business to achieve greater communication success, keep reading to learn all about it!
Offer Options
One of the easiest ways to improve communication with your guests is to offer more ways to communicate. A single means of contact can lead to frustration, especially if your guests don't have easy access to your preferred method.
These extra options can include:
- Telephone
- Cell phone
- Text
- Letter
- Office hours
Offering multiple options means guests can choose whichever is most convenient for them.
Quick Responses
More access to communication won't mean anything if you don't respond to questions and concerns in good time. Since your guests are on vacation, they don't want to wait for an answer. They have other places to be and other things to do.
You'll need to prioritize increasing response time so that your guests never feel ignored.
Short and Sweet
If it's your first time hosting, it's natural to treat your guests like friends. You may spend a lot of time telling stories or overstay your welcome.
Some guests may love this, but it's important to remember you're offering a service. It's better to leave things short and sweet and allow the guests to bridge the communication gap if they want to talk more with you.
Bring Personality
Trying to build a relationship with guests can be a tricky task. A surefire way to make a good impression is to bring personality to both your rental and your communications.
Finding the right balance takes some practice. Soon you'll even be able to tell guests about the rules and policies of the rental with a splash of pizazz!
Don't Forget to Follow Up
Being a good host doesn't stop once the guests leave. You'll want to take the time to reach out to your guests one last time after they've gone.
This allows you to thank them for their stay, ask them for opinions, and request a review. This shows that you value your guests as people and that you haven't forgotten about them after they've left your property.
It also encourages them to leave positive reviews to help you build a stronger brand in the vacation rental market.
Get More Vacation Rental Communication Tips
By doing things such as offering different communication options and providing speedy answers full of personality, you're already ahead of the game. To find further success, contact your local professionals for even more vacation rental communication tips.
PMI Zaboka is a family-run rental management company that focuses on putting people first. Our combined experience aids us in giving your business any help it needs. Check out our list of services and we can help your vacation property shine above the competition.
